Showing posts with label Shaw. Show all posts
Showing posts with label Shaw. Show all posts

Think tech support screwed this one up

Posted by Unknown
[caption id="attachment_7818" align="alignnone" width="497"] The lights on your router blink Morse Code messages... Okay, that's a lie.[/caption]

After a thief stole my friend's iPad last Friday. Apple made sure that the new one she bought had the content and settings of the old one. There was only one glitch: she couldn't connect to her Wi-Fi at home.

Her home network was visible in the iPad's list of available networks, It's entry showed a locked icon denoting it was encrypted and required a password. When she clicked on he home network it just failed to connect, except occasionally for a moment. It never asked for a password.

She spoke on the phone with two tech support people and one technician from Shaw Communications, her Internet provider. She also made one or two trips to her Apple reseller. The technician suggested her wireless router wasn't broadcasting a strong enough signal, but no one she spoke to could give her a solution. A service visit was scheduled for Thursday.