Showing posts with label Bell. Show all posts
Showing posts with label Bell. Show all posts
The free Wi-Fi at one McDonald's here in Vancouver, B.C. has a habit of going out of commission for days, and weeks. Management has told me they can't fix it in-store. It requires a phone call to Bell Canada, the service provider.
The McDonalds I'm referring to is at Broadway and Granville. The free Wi-Fi has a bad habit of slowly getting harder to connect to -- day-by-day -- until it stops working altogether. Oh, the signal's still there -- full bars, but it stops taking connections. If enough customers complain, it gets fixed, and the cycle begins anew. Management says it's not as simple as rebooting a router, like at most coffee houses supplying Wi-Fi. No, McDonald's has to call someone.
Well, we're very near the "not working at all" end of the cycle. Time to begin complaining. This evening, I spoke with a young manager. I won't give her name, but appropriately it rhythms with "handy." She didn't know a thing about how the Wi-Fi worked, or who to call. I extracted a promise that she would pass it up the line, and then she surprised me. She didn't know if it would help but she offering to "turn it off, and on." She went and did this. I watched the "BELLWIFI@MCDONALDS" signal disappear, and reappear, and bingo, I was able to connect. I told her it had worked, and wondered why no other manager had ever tried this. She gave me a big smile, and expressed the heartfelt opinion that it was because she "was young."
The McDonalds I'm referring to is at Broadway and Granville. The free Wi-Fi has a bad habit of slowly getting harder to connect to -- day-by-day -- until it stops working altogether. Oh, the signal's still there -- full bars, but it stops taking connections. If enough customers complain, it gets fixed, and the cycle begins anew. Management says it's not as simple as rebooting a router, like at most coffee houses supplying Wi-Fi. No, McDonald's has to call someone.
Well, we're very near the "not working at all" end of the cycle. Time to begin complaining. This evening, I spoke with a young manager. I won't give her name, but appropriately it rhythms with "handy." She didn't know a thing about how the Wi-Fi worked, or who to call. I extracted a promise that she would pass it up the line, and then she surprised me. She didn't know if it would help but she offering to "turn it off, and on." She went and did this. I watched the "BELLWIFI@MCDONALDS" signal disappear, and reappear, and bingo, I was able to connect. I told her it had worked, and wondered why no other manager had ever tried this. She gave me a big smile, and expressed the heartfelt opinion that it was because she "was young."
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